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A Partnership Built on Shared Values: TMI and Rancho Springs Hospital Team Up to Empower Individuals with IDD

Updated: 4 days ago

TMI employees and clients with Rancho Springs Hospital employees
TMI employees and clients with Rancho Springs Hospital employees

Toward Maximum Independence (TMI) is thrilled to announce a new partnership with Rancho Springs Hospital in Murrieta, CA! This exciting collaboration will provide opportunities for individuals with intellectual and developmental disabilities (IDD) to play an important role in the hospital's daily operations.

TMI and Rancho Springs share a core belief: that everyone, regardless of ability, deserves the chance to experience the dignity and fulfillment of meaningful work. This partnership will empower TMI clients to utilize their skills and become active participants in their community.

The Power of Partnership

TMI Community Integration Training Program Job Coach Robin Harrington spearheaded the initiative. Recognizing the potential for a mutually beneficial partnership, Robin approached Brian Connors, Director of Marketing & Volunteers at Rancho Springs & Inland Valley Hospitals, in December of 2023. Brian’s enthusiasm for the idea mirrored Robin’s, and together they laid the groundwork for this groundbreaking collaboration.

“This endeavor took time,” said Robin. “I had a vision to approach the hospital where I believed there would be an opportunity for our clients. I scheduled a meeting with Brian who exhibited the same enthusiasm as me. I knew then that this partnership was born. The hospital stands for building relationships that touch the heart. Brian understood our mission and my vision.” 

TMI employees and clients with Rancho Springs employees

How the Partnership Works

Robin with TMI CEO Dr. Rachel Harris
Robin with TMI CEO Dr. Rachel Harris

TMI clients are integrated into the hospital environment in a variety of ways. They are responsible for assembling welcome packets for new patients, ensuring they feel comfortable and informed upon arrival. Additionally, they operate a “comfort cart,” delivering essential items to patients throughout the day.

“Our partnership with Rancho Springs Hospital is a fantastic opportunity for our clients," said TMI CEO Dr. Rachel Harris. "Volunteering allows individuals to develop new skills, gain valuable experience, and give back to their community. We are grateful to Rancho Springs for providing this platform for our clients to grow and thrive.”

TMI coaches and clients enjoying their work
TMI coaches and clients enjoying their work

Benefits for All

Rancho Springs Hospital recognizes the value of individuals with IDD. People with IDD are known for their reliability, dedication, and positive attitudes. Their contributions will undoubtedly enrich the hospital’s work environment.

“TMI is a valuable addition to the Southwest Healthcare Auxiliary Volunteer Organization here at Rancho Springs Hospital and Inland Valley Hospital,” said Brian. “Their ability to take on tasks with a cheerful heart and attention to detail has been remarkable. They are organized and willing to step in and contribute to whatever is asked of them. We are thrilled with the collaboration and appreciate this new relationship. We look forward to additional opportunities to have them serve in a variety of other tasks throughout our hospitals.”

TMI’s Role in Supporting Clients

Robin along with our other dedicated Job Coaches, Heather Clapper and Mandi Telford, will support our clients: Erin, Cassie, Karljon, Eliana, Daisy, Typhanee, and Kaitlyn. The coaches will play a crucial role in ensuring the success of this partnership. They will provide ongoing support, individualized instruction, and ensure all safety protocols are followed. TMI’s coaches are committed to helping our clients achieve their full potential and thrive in their new positions.

“Robin has been an amazing addition to the TMI team,” said TMI Division Manager Andrea Rivera. “Her passion for our clients shines through as she has helped coordinate multiple community partnerships where our clients have benefited greatly in learning a variety of skills which have allowed them to become acquainted with varying work environments. Thank you, Robin, for all your hard work and care that you provide!”

Robin being recognized by the California Disability Services Association for her hard work and dedication to serving our clients with IDD
Robin being recognized by the California Disability Services Association for her hard work and dedication to serving our clients with IDD

The Future Looks Bright

We are confident that this collaboration will empower our clients, enrich the hospital environment, and serve as a model for future partnerships within the community.

“Thank you to Rancho Springs Hospital for allowing us to come alongside you and support your staff and clientele,” added Andrea. “Brian, we appreciate your willingness to foster this partnership and for believing in our clients and cultivating the talents that they bring to the table!”

This partnership is a shining example of what can be achieved when organizations come together with a shared mission. It is a testament to the power of inclusion and the value that individuals with IDD bring to the workforce. We are excited to see this partnership flourish and provide a springboard for future opportunities!

If you are interested in TMI clients being contributing members of your organization either as paid employees or volunteers, please contact us today!

If you are interested in learning more about TMI's services, please visit our services page or call us at (800) 877-5452. We look forward to hearing from you!

(Thank you to Robin and Andrea for contributing to this story.)


The Community Integration Training Program (CITP) is designed as a vocational and social skills training program to recognize, develop and build the necessary skills for our clients to participate in their community, all at the level at which the client chooses. Clients generally start the process by volunteering throughout the community at various sites. They continue at their own speed, in line with their desires and abilities, while working toward their own personal goals.

Rancho Springs Hospital is an award winning 120 bed acute-care facility with an Emergency Department that is open around the clock. Mission Your choice for healthcare, committed to hope, health, and healing. Vision Building relationships that touch the heart. Values Integrity, compassion, respect, and courage. (source: Rancho Springs Hospital website)


Founded in 1981, Toward Maximum Independence (TMI) is a nonprofit organization that is dedicated to transforming the lives of children and adults with intellectual and developmental disabilities, the Deaf and Hard of Hearing and veterans with disabilities. TMI strives to help our clients to realize their hopes and dreams by providing Employment Solutions, Community Living Services and Family Support Services. To stay connected with us, follow us on Facebook, X (formerly Twitter), LinkedIn, and Instagram. Together we can share acceptance and awareness, ultimately contributing to further inclusion.


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